What does “plus usage” mean?
Monthly plans cover configuration, management, and the included workflows. Phone, AI, messaging, and connected-service usage is billed separately based on actual use. Your launch proposal will explain the usage rates and any limits before activation.
How long does setup take?
A straightforward receptionist can usually move from intake to guided testing quickly once we have your business information and system access. More complex CRM, multi-calendar, or departmental workflows require additional planning. We confirm the expected launch schedule before work begins.
Does it sound like the same receptionist for every company?
No. The voice, greeting, company knowledge, qualifying questions, booking rules, and escalation workflow are configured around each business.
Can it use our existing business phone number?
Yes. Calls can be forwarded from an existing number, routed after hours or when unanswered, or answered through a dedicated Twilio number.
Does it have to answer every call?
No. It can answer full-time, only after hours, during busy periods, or when your team does not answer within a set time. We configure the coverage around your current phone workflow.
What happens when a caller needs a person?
You define the transfer and escalation rules. The receptionist can connect the call, alert an on-call employee, or collect a message with a structured summary.
Can it connect to our calendar, email, and CRM?
Yes. The platform is designed around secure tool connections for calendars, inboxes, CRMs, and other business systems through approved integrations and APIs.
Can it book appointments using our real calendar?
Yes. When scheduling is enabled, the receptionist checks the connected Google Calendar, offers real available times, confirms the caller's complete details, and creates the booking only after explicit approval.
How do we make sure it answers correctly?
Every receptionist is tested against real call scenarios before launch. Your company controls the approved information, workflows, handoff rules, and actions it may take.
Can we change the script after launch?
Yes. Business hours, services, greetings, FAQs, qualifying questions, and routing rules can be updated. The amount and priority of ongoing changes depend on the selected plan.
Will callers know they are speaking with AI?
Yes. The receptionist is designed to identify itself as an AI assistant. It should never pretend to be a human employee or mislead callers about what it can do.
Are calls recorded?
The public AIWare Innovations demo is not currently configured to record calls. Any customer recording feature would be separately approved, configured for the applicable consent requirements, and disclosed to callers.
What information do you need to get started?
We begin with your business details, services, hours, common call reasons, approved answers, appointment rules, escalation contacts, and the tools the receptionist may use. The intake questionnaire organizes all of this into a launch-ready brief.
